Privacy Policy

1. Introduction

SasaMetro ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our services, including our mobile app and website ("Services").

By using our Services, you consent to the collection and use of information as described in this policy.

2. What Personal Information We Collect

We may collect personal information that identifies you or from which your identity can reasonably be ascertained, such as:

• Contact details: name, email, phone number
• Account information: username, profile details
• Usage data: trip history, preferences, device identifiers, location data (if enabled)
• Payment information: billing details (if relevant payment services are provided)

Personal information is defined as information about an identifiable individual. This is consistent with privacy law definitions under NSW and Commonwealth privacy legislation.

3. How We Collect Personal Information

We collect information:

• When you register or use the SasaMetro app
• Through your interactions with our Services
• From your device (including location data if you permit it via settings)

We will only collect personal information when it is necessary for a lawful purpose related to our Services.

4. How We Use Your Personal Information

We use your personal information to:

• Provide, operate, and improve our Services
• Personalize your experience
• Communicate with you about your account or features
• Fulfill legal or regulatory obligations

We will not use or disclose your personal information for purposes other than those for which it was collected, unless you consent or the use/disclosure is permitted under law.

5. Legal Basis for Data Collection

Under NSW privacy law (PPIP Act), we handle personal information in accordance with legal standards for public sector related services. This includes promoting openness, lawful collection, and secure handling of personal information.

If SasaMetro falls within the scope of the Australian Privacy Act 1988, we also comply with the Australian Privacy Principles (APPs), which require transparency, purpose limitation, data security, and access/correction rights.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data and improve our Services. Cookies do not usually contain personal information unless you provide it. We will ensure transparency about what cookies we use and why. Consent may be obtained for specific tracking technologies where required.

7. Disclosure of Your Personal Information

We may share personal information with:

• Service providers who help operate the Services (only as necessary)
• Legal or government authorities where required by law
• With your consent

We do not sell your personal information to third parties for marketing purposes.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification or disclosure. We maintain administrative, technical, and physical safeguards.

9. Access and Correction

You have the right to:

• Access personal information we hold about you
• Correct inaccurate or out-of-date personal information

To request access or correction, please contact us as described below.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

11. Complaints and Contact Information

If you have a privacy concern or complaint about how your personal information is handled:

• Contact us at:
• Email: support@sasametro.com

If your complaint is not resolved satisfactorily, you may contact regulatory authorities such as the NSW Information and Privacy Commission or the Office of the Australian Information Commissioner (OAIC), depending on the applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be published on our Services with a revised effective date.